CurGoods

Order Process

1. Browse and select your desired products, then add them to your shopping cart.

2. Go to your cart to verify product variants, quantities, and your shipping address.

3. Place your order. We offer Cash on Delivery (COD), so immediate online payment is not required after confirming your details.

4. Once your order is successfully placed, a confirmation email will be sent to your provided email address.

Country / Region Availability If your country or region is not available in the dropdown list during checkout, we unfortunately do not offer shipping to that location at this time.

Customs Duties & Taxes All product prices listed on our website are inclusive of applicable taxes. There will be no additional customs clearance fees upon delivery to your destination country.

Payment Methods Upon receiving your parcel, you can pay using the following methods:

1. Credit / Debit Card

2. Cash on Delivery (COD)

Satisfaction & Return Guarantee If you encounter any issues upon receiving your package, we provide full after-sales support to protect your consumer rights. For further assistance, please contact our support team at service@curgoods.shop.

During checkout, enter your code into the "Discount Code" field and click "Apply". The system will automatically recalculate your order total with the discount applied.

If the code does not work, please check the following:

• Whether the code has expired

• Whether your order meets the terms of use (such as minimum order value or eligible products)

• Refresh the page and try completing your order again

If the issue persists, please send your order number and discount code details to service@curgoods.shop. Our customer service team will assist you promptly.

Additional Discounts: The prices shown on our website are already the best available rates in our current catalog. To receive exclusive personalized discounts and product updates, we invite you to subscribe to our newsletter at the bottom of the home page. Once subscribed, you will receive periodic updates regarding limited-time promotions and featured products.

Product photos are taken from actual items to capture details as accurately as possible. Due to differences in screen display settings, product colors may vary slightly from the photos, which does not constitute a quality defect. If there is a clear discrepancy between the product and its description, please take photos, keep the item intact, and contact our customer service team immediately.

Return & Exchange Policy

• Non-Quality Related Returns: You can submit a return or exchange request within 30 days of delivery, provided the item is unused and remains in its original, undamaged packaging.

• Quality Issues: In the event of product damage, missing parts, or other quality defects, please provide your order number and supporting photos. We offer full support for replacements or refunds.

How to Submit a Request Please send your order number, photos of the defective item, and a brief description of the issue to service@curgoods.shop. We will respond within 24 hours with instructions on the next steps.

Warranty Period We offer a 180-day warranty on all products sold. If a non-user-inflicted defect occurs during the warranty period, please contact us at service@curgoods.shop with your order number and supporting evidence (such as photos or videos).

Thank you for your trust. We are committed to providing you with a satisfactory solution.

If you need a commercial invoice, please send an email from the email address used when placing your order to service@curgoods.shop.

In the subject line of your email, please write "Invoice Request" and include your Order Number. Our customer service team will issue and email your commercial invoice within 24 hours.

We are an international trading company with over 2,000 employees, operating across the United States, Malaysia, Thailand, Singapore, Hong Kong, the United Kingdom, and various other countries and regions.

Shipments are dispatched from the optimal fulfillment warehouse based on your delivery address and real-time product availability to ensure the fastest possible delivery.

If you have any further questions, please feel free to contact us at service@curgoods.shop.

Order Notification Information Once an order is successfully placed, the system automatically sends a confirmation email to your provided address. After dispatch, you will receive another notification containing your tracking number via email and SMS. An additional SMS reminder will be sent during delivery, so please ensure your phone remains accessible.

If your order was placed successfully but you have not received an email, please take the following steps:

• Check your spam folder: The confirmation email may have been incorrectly flagged as spam.

• Search your inbox: Search for curgoods in your mailbox to ensure the email was not overlooked.

• Contact customer support: If you still cannot find the email, please send a message from the email address used when placing your order to service@curgoods.shop. We will promptly help you verify your order status.

Modifying or Canceling an Order Modifying or canceling an order is only possible before it has been dispatched. We typically process and ship orders within 48 hours of placement. Once a package is handed over to the carrier, changes can no longer be made.

If you wish to modify or cancel your order, please email service@curgoods.shop within 48 hours of purchase, including your order number and the details of your request. Our customer support team will handle it promptly. Thank you for your understanding and cooperation.

Shipping & Delivery Time

1. Dispatch Time: Orders are processed and shipped within 48 hours of placement.

2. Transit Time: For international shipments, delivery typically takes 5 to 14 business days.

3. Unforeseen Circumstances: Adverse weather conditions, customs inspections, or public holidays may cause delivery delays. We appreciate your patience and understanding.

What to Do in Case of a Delay?

1. Check Tracking Status: Once your order is dispatched, you will receive an email and SMS containing your tracking number to monitor your delivery status in real time.

2. Common Situations & Next Steps:

   • Status "Awaiting Pick-up": Please collect your package from the designated pickup point within 2 days.

   • Status "Delivery Refused / Failed": We recommend contacting the local carrier promptly to arrange a redelivery.

   • No tracking updates for an extended period, or an issue notice (such as incorrect address or return to sender): Please contact us via email at service@curgoods.shop. We will investigate the issue and get back to you within 24 hours.

Courier Information

We partner with postal operators and reputable courier services across various countries. The system automatically selects the most convenient and efficient delivery method. Currently, selecting a specific carrier is not supported. Thank you for your understanding.

How to Contact the Courier

Once your parcel is out for delivery, you will receive an SMS notification from the carrier. Based on the carrier name provided in the message, you can find their official contact number and get in touch with the courier company directly.

What to Do If You Cannot Receive Your Package?

We recommend contacting the courier in advance to arrange a suitable solution:

a. Schedule an alternative delivery date

b. Request the parcel to be redirected to a designated pickup point

⚠️ Please check the holding period at the pickup point to prevent the parcel from being returned due to exceeding the collection deadline.

f you have any questions or concerns regarding the product you received, please contact our customer support team. We review each case individually and will provide a suitable solution.

How to Submit a Refund Request

To submit a refund request, please send the following information to service@curgoods.shop:

• 📌 Order number

• 📌 A brief description of the reason for the refund

• 📌 Supporting materials (such as clear photos or a short video)

Our support team will respond within 24 hours with instructions on the next steps in the return/refund process.

Refund Processing Time

The actual time required for the refund to reflect in your account:

• PayPal: Typically within 2 business days

• Credit / Debit Card: Usually 5 to 14 business days, depending on bank processing timelines and international settlement schedules

Why Might the Refund Amount Differ?

If the amount received differs from the original purchase amount, the most common reasons are:

• a. Currency exchange rate fluctuations on international transactions

• b. Bank fees or foreign transaction charges applied by your card issuer

If you have any questions regarding your refund amount, please reply directly to the original refund confirmation email or contact us at service@curgoods.shop. We will verify the transaction details and provide an explanation within 24 hours.